Our local Albertson’s, in Oregon, removed self service checkouts during the summer. Self service checkouts have been seen as a semi-automated way of reducing labor costs, and for some customers, a faster checkout experience. However, Albertson’s grocery is now removing self service checkouts from additional (but not all) stores in Southern California.
“Still, self-service is growing beyond supermarkets as time-strapped consumers demand more convenience. Reduced labor costs, as one employee is typically assigned to multiple self-service registers, is another corporate incentive.Home improvement stores, movie theaters, airlines and the hospitality industry have also embraced self-serve technology. Some McDonald’s restaurants in Southern California have experimented with self-ordering kiosks.”